Sep 18 2020
Review of The Social Dilemma
I just watched the Netflix documentary, The Social Dilemma, and found it extremely interesting, if flawed. The show is about the inside operation of the big social media tech companies and the impact they are having on society. Like all documentaries – this one has a particular narrative, and that narrative is a choice made by the filmmakers. These narratives never reflect the full complexity of reality, and often drive the viewer to a certain conclusion. In short, you can never take them at face value and should try to understand them in a broader context.
Having said that, there is a lot of useful insight in the film. What it does well is interview tech insiders who expose the thinking on the part of corporations. We already know many of the pitfalls of social media, and I have discussed many of them here. Social media can be addictive, can lead to depression and a low self-esteem, and to FOMO (fear of missing out). We definitely need to explore the psychological aspects of social media, and this is still a new and active area of research.
Also, social media lends itself to information bubbles. When we rely mostly on social media for our news and information, over time that information is increasing curated to cater to a particular point of view. We can go down rabbit holes of subculture, conspiracy theories, and radical political perspectives. Social media algorithsms have essentially convinced people that the Earth is flat, that JFK Jr. is alive and secretly working for Trump, and that the experts are all lying to us.
This is where I think the documentary was very persuasive and the conclusions resonated. They argued that increasingly people of different political identities are literally living in different worlds. They are cocooned in an information ecosystem that not only has its own set of opinions but its own set of facts. This makes a conversation between different camps impossible. There is no common ground of a shared reality. In fact, the idea of facts, truth, and reality fades away and is replaced entirely with opinion and perspective, and a false equivalency that erases expertise, process, and any measure of validity. At least, this is what happens in the extreme (and I think we have all experienced this).